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GOT QUESTIONS??  (DON'T WE ALL...)

Below are our most frequently asked questions, if you can't find what you need, drop us a line at info@floyogastudio.co.uk

This all sounds fantastic!  How do I SIGN UP!?

Just head to the 'Schedule' page, pick your first Class, you'll then be asked to Create a New Account and you can just enter your basic details and you're in!  We use MindBody (like most Yoga studios) so they manage all the complex stuff, we just put on the classes, you just come along & enjoy.

What are the guidelines for class?

  • Classes are now limited to 15 people giving you more space to spread your Yoga wings!

  • This means you must book in advance and the online booking window closes 30 minutes before class

  • Mats are provided but you are welcome to bring your own mat if you prefer

  • We deep clean the studio at least twice a week but please giev your mats a little wipe down after use with the sprays provided

  • Hand Sanitiser is provided

  • Don't come to the studio if you feel unwell, have a temperature or any symptoms of Covid-19 or if you have been in contact with anyone with the virus.

  • Please try to let us know in advance if you can if you won't be attending class.

  • There will be a charge  of £5 if you cancel within the 4 hours before class to make it fair for everyone and particularly as space is now limited. We understand life happens so you will be excused one time a month of this as we're understanding like that!

What's the deal with the Waitlist feature if I can't get in to class because it's full?

There are now 5 waitlist spots available once the class is full.

 

If you're then lucky enough to get a spot from that (yey!) because someone cancels then you will get a text and email to notify you (make sure your reminders are set up in your account notifications) 

 

We know plans change though so if you can't make it after all or you get the message too late, then we will early cancel you so you don;t lose the class if you do not show and hadn't confirmed.

Can I SHARE my package with a family member or friend?
No your pass is only for you.

 

However, if someone you know wants to try the studio out once then the Studio owner may allow a one off sharing of one pass before they purchase their own. Please e-mail Nicole at info@floyogastudio.co.uk to discuss.

How long will my package be valid for?
Our full price 5, 10 & 20 class packs are valid for 3, 4 and 6 months respectively — across all classes. If you're travelling (YES!!) recovering from an injury or illness, isolating or if you just need more time on your package; we may let you extend your Class Pack at our discretion.

I’m REALLY new to yoga. What classes are best for me?
All our classes are multi-level so you don’t have to worry about having much experience! However, if you've never tried Yoga before we suggest you start with a Gentle Flo class or a Flo to Yin to ease yourself in.  If you've been to a few classes before you can do anything :)

Why do I have to BOOK a mat and how do I do it?
Booking a mat secures you a spot in class as the spaces are now limited to 10 people so they fill up, you can book up to 14 days in advance by simply clicking here. Heads up: we find weekday evenings and weekends to be most popular. Fastest finger first!

WHEN do I need to arrive for class?
Get settled in the Studio at least five minutes before the start time. Class starts right on time, so make sure you're on the mat before the door is locked. Out of respect for each other and for safety, we may turn away latecomers once the class begins. It is one person in reception at a time currently and students also need to exit one at a time from the studio as directed by the teacher.

What is the CANCELLATION window?

We all know that Yoga should never be cancelled.  We all know that everything else should be cancelled before Yoga is cancelled.   However, we do understand that sometimes meteorites strike, or aliens invade, or you wake up metamorphosed into a sausage dog..... or a global pandemic occurs, though what are the chances?!

 

So, in these instances, you can cancel for free up to 4 hours before class. 

Any later than that & we'll have to deduct the class from your pack as if you'd attended.

 

If you cancel within the 4 hours before class or don't show  you'll also incur a £5 fine for each time it happens.

We're giving you a generous one strike a month because life happens and clearly an extra charge is the last thing we ever want to do.  It really, really hurts us.  Don't hurt us:)

Terms & Conditions

 

Gah, here's the boring stuff.  Any other questions just e-mail us at info@floyogastudio.co.uk

By registering with or attending a class with with Flo Yoga (Flo Yoga Ltd), you are in agreement:

1. That I am participating voluntarily in a class, course or workshop offered by Flo Yoga Ltd. I recognise that yoga requires physical exertion that may be strenuous and may cause physical injury, and I am fully aware of the risks and hazards involved. I represent and warrant that I am physically fit and I have no medical condition that would prevent my full participation and I agree to assume full responsibility for any risks, injuries or damages, known or unknown, which I might incur as a result of participating in the program.

2. I understand that I may receive physical assists or adjustments to enhance or correct my body posture during class by either the teacher or an assistant in class. I will take accountability for alerting the teacher or assistant of any injury or impairment in advance before class begins, or if I do not want to receive any assists.

3. I understand that photos and videos may be taken of the class and used by Flo Yoga Ltd.

4. I knowingly, voluntarily and expressly waive any claim I may have against Flo Yoga Ltd. for injury or damages that I may sustain as a result of participating in the program.

5. I understand that Flo Yoga Ltd is not responsible for any loss or damage to personal property.

6. I understand that missed sessions (‘no shows’) without the appropriate notice will be charged as if attended.

7. I understand that 4 hours notice is required for cancellation of a class else I will lose the class and a £5 charge will be incurred.

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